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Orders

Where's my order?

10 articles
General

Most frequently asked questions!

8 articles
Shipping

Shipping FAQs

9 articles
Purchasing Information

Payment options, subscription management & more!

8 articles
My Account

Account FAQs

5 articles
Corporate

Corporate Gifting

3 articles
Wholesale

We would love to partner with you!

1 article
G.O.A.T. Club Paid Membership

4 articles

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Where's my order?

To track your order, click here! All you need is your order number. We do our best to ship out all orders from our fulfillment center within 1-2 business days of receiving your order. You will receive an email from us on the day that your order ships

🚨 I need to change my order/shipping address!

Oops! In limited cases, we are able to make changes to an order prior to being shipped. Once a package is shipped or in the final stage of fulfillment, we are not able to make any changes to the order. This includes the delivery method and shipping a

Help! I haven't heard back from Customer Service?

We totally understand how frustrating this can be! We pride ourselves on providing fast and helpful customer service, and we aim to reply to all emails within 24-48 hours. If you haven’t received a response, please manually check your inbox for email

Can I make a custom Sampler Pack?

Unfortunately, you cannot mix and match our sampler size tubes, at least not yet. However, you can do so with our gift boxes with full size tubes!

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