International Shipping
Where is my international order?
If your estimated delivery has not passed, expect additional updates on your tracking page within the next week. Your estimated delivery date is in the upper left-hand corner of your Passport tracking page. If there are no updates by the estimated de
What does it mean if my international order is delayed?
We do everything possible to ensure that your package will arrive by the provided estimated delivery date. However, delays can still happen. In most cases, if your package is running behind but has recent activity on the tracking page, it is likely m
What do I do if my international order is stuck in customs?
During the international shipping process, your order must go through customs clearance. Sometimes, customs may hold your package for various reasons. We understand this can be inconvenient and want to provide more information on the next steps. If y
Can I update my international delivery address?
We understand that sometimes your delivery address may need to be changed or updated. However, we are unable to alter or update any addresses once your package has been fulfilled and shipped. This policy is in place to ensure the security and efficie
How do I find my tracking page?
After placing an order, you will likely want to track your package to see where it is during shipping. Once your order has been processed, you should receive a confirmation email with tracking details, including your Passport tracking ID. You can use
What does it mean if there is an attempted delivery scan on my tracking page?
Your local carrier should have left a delivery note with details on how to receive your package. If you did not receive your delivery notice, we advise that you contact your local carrier for more information. Your local carrier information can be fo