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Where's my order?

Where's my order?

To track your order, click here You will need your order number. You will receive an email from us the day your order ships, it will include the tracking number for your order. If for some reason you do not receive a tracking email, please send us an

What happens after I place an order?

An order confirmation will be sent immediately to your email address after placing your order. The email will include your order number and order total. Please review this information as soon as possible to ensure all addresses, items and arrival dat

I need to make a change to my order before it ships

Oops! If your order hasn’t been shipped yet, let us know as soon as possible and our Customer Care team will do our best to assist you ASAP!

Can I ship this as a gift?

Our licorice makes the perfect gift for any occasion. Your recipient will love our licorice in a beautiful gift box with a custom note from you!

What is your return policy?

As per food safety regulations, we do not accept any returns, even if the tube is unopened. If your licorice or tubes are damaged, or if you received the wrong item, please contact us at [email protected] so we can take care of you. Sweet Art™ Candy

Where is my gift card?

Great news! We've partnered with Toki Rewards to simplify your gift cards. Now, all your eligible gift cards from every G.O.A.T. Foods brand are consolidated onto a single card number, making them easy to find and use. Can't find your initial email?

Help, there are extra item(s) in my order!

It sounds like you took advantage of one of our Post-Purchase Offers! These special offers appear right after you complete your initial checkout, giving you the option to add an extra item to your order. The great thing about these offers is that the

How do I add a Gift Band?

You can add a gift band when you add a gift box to you order.  First select, "ADD A GIFT BOX & GIFT NOTE" and then "ADD A GIFT BAND." Finally, pick the occasion you're celebrating to add the corresponding band.

Can I add a Gift Note?

Yes, of course you can! Select "CLICK HERE to Add a Personal Gift Note" in your cart on the right side of the page. Avoid using any special characters or emojis. Please refer to the screenshot below for more info!.

How do I edit my cart?

Follow these simple tips below:. To access your cart, click on the shopping cart icon in the top right corner of your screen. To edit quantity, click the + add and - minus buttons. To remove an item, click the trash can icon.