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Where's my order?

Where's my order?

To track your order, click here! All you need is your order number. 🙌. You will receive an email from us on the day that your order ships, and it will contain the tracking number for your order. If for some reason you do not receive a tracking email

What happens after I place an order?

An order confirmation will be sent immediately to your email address after placing your order with your order number and order total. Please review this information as soon as possible to ensure all addresses, items and arrival dates are correct! 📬.

I need to make a change to my order before it ships!

Oops! If your order hasn’t been shipped yet, let us know as soon as possible and our Customer Care team will do our best to assist you ASAP!

Can I ship this as a gift?

Our licorice makes the perfect gift for any occasion. Your recipient will love our licorice in a beautiful gift box with a custom note from you!

What is your return policy?

As per food safety regulations, we do not accept any returns, even if the tube is unopened. If your licorice or tubes are damaged, or if you received the wrong item, please contact us at [email protected] so that we can evaluate the issue. Sweet Art

Where is my gift card?

We have partnered with a company--Toki Rewards--which puts all of your eligible gift cards onto one card number. That email specific gift card number has all of your gift cards from all of our G.O.A.T. Foods brands, so you can find them all in one pl

Help, there are extra item(s) in my order!

If this happened to you, it sounds like you participated in one of our Post Purchase Offers!. A Post Purchase Offer will show up at the end of your final check out and ask if you would like to add an additional item in for your order. That specific i

How do I add a Gift Band?

You can add a gift band when you add a gift box to you order! First select, "ADD A GIFT BOX & GIFT NOTE" and then "ADD A GIFT BAND." Finally, pick the occasion you're celebrating to add the corresponding band.

Can I add a Gift Note?

Of course! Select "CLICK HERE to Add a Personal Gift Note" in your cart on the right side of the page. Avoid using any special characters or emojis. Please refer to the screenshot below for more info!.

How do I edit my cart?

Editing your cart is quick and easy! Follow these simple tips below. To access your cart, click on the shopping cart icon in the top right corner of your screen. To edit quantity, click the + and - minus buttons. To remove an item, click the trash ca